What a pleasant buying experience!I called loking for a needle for an obscure Turntable. My cell phone kept cutting out,but Walt Rubino was patient and just kept calling me back until we got a secure connection. Not only did he find the correct needle,but he kinda walked me through the payment process until I was completely satisfied. In a day when business is getting a (well deserved) rap on the knuckles,it’s nice to encounter a company so deeply concerned with CUSTOMER SERVICE!!! Eric Johnson